
The Dollar General where a man with a swastika-painted rifle killed three Black people in Jacksonville has reopened a few months later than originally planned, and a few weeks after the end of a federal workplace safety investigation, as the company touts a remodeled store with new consumer options.
As for new safety and security measures, the retailer that’s racked up violations nationwide isn’t saying much.
Dollar General reopened its store in the historic Black neighborhood of New Town this morning, four and a half months after a gunman killed three locals – 52-year-old Angela Carr, 29-year-old Jerrald Gallion and 19-year-old A.J. Laguerre Jr. – and himself on the property in August. The killing of Laguerre, an employee who was working when he got shot inside the store, prompted a nearly four-month probe of the store by OSHA.
The federal agency closed that investigation with no penalties against Dollar General on Dec. 20, OSHA spokeswoman Erika Ruthman told The Tributary in an email.
The case began as an inspection that’s standard for any U.S. workplace when a worker dies on the job, and OSHA had “determined that this incident was an unforeseeable criminal act,” she wrote. Then, the agency “received a referral concerning potential blocked aisles in the store that could have hampered employee’s[sic] ability to evacuate timely” on Sept. 15, the same day The Tributary reported an analysis of security-cam footage during the shooting that suggested such a possibility.
“OSHA thoroughly investigated the allegation and determined that there was no evidence to suggest that there were blocked aisles or exit routes at the time of the shooting,” Ruthman wrote. The case is one of hundreds of workplace investigations Dollar General has faced since 2017, with a slew of violations in other cases yielding the company more than $25 million in proposed fines and a label that OSHA rarely, if ever, slaps on a retailer: “Severe Violator.”
Relatives of the three shooting victims sued Dollar General, its security contractor and its landlord in December, arguing the company didn’t do enough to keep people safe at the store. That lawsuit is still pending.
In a media-only walkthrough of the store on Thursday, a team of corporate officers touted the company’s philanthropic efforts and the expanded product lines Dollar General said it is bringing to New Town.
The Tennessee-based company had initially announced that it planned to reopen the store by early October, in a statement days after the shooting that has since been deleted from its website but can be found in an internet archive. Asked about the delay, Dollar General spokeswoman Crystal Luce told The Tributary, “it was really important for us that we had meaningful conversations with members of the community.”

The corporate officers said they couldn’t respond to questions regarding safety and security. The Tributary’s questions included if Dollar General has made any changes in the way it trains staff, if it plans to have any security guards at the reopened store, if it plans to ensure more than one staffer is on shift at all times, and if it has made workplace issues like cluttered aisles a focus of its revamp efforts.
“We have invested and will continue to invest in various security measures, but to protect the integrity of those measures, we don’t comment on them specifically,” Luce said.
Asked for a dollar-figure estimate of the total amount Dollar General has spent on the store across all of its reopening efforts, Luce said the company doesn’t disclose those financials.
As for how many employees will be on staff in the reopened store, she didn’t give a specific number but said that “each store typically has about six to 10 [employees] depending on the individual needs of the store … For this store, we are fully staffed. The majority of all the employees here are from the local community.”
At least five residents drove up to the Dollar General in a 30-minute span Thursday, thinking they could shop at the store again because reporters were waiting to be ushered in one-by-one from the parking lot. New Town is one of many areas in Jacksonville that the U.S. Department of Agriculture has determined is both low-income and has low access to supermarkets.
Dollar General is far from a luxury retailer, but it’s one of the only options locals have to shop for basic necessities near their homes, making it a vital resource for the community. That’s part of the company’s profit model, a lucrative one that’s grown to nearly 20,000 stores across the U.S., more than any other retail chain.
New offerings at the New Town store, Luce said, include a produce section, additional dairy, protein and frozen-vegetable options and a new assortment of health-and-wellness products.
Luce also touted a mix of donations Dollar General has made or plans to make in the wake of the shooting. That includes $1 million to its Employee Assistance Foundation, $500,000 to the First Coast Relief Fund, $50,000 to Feeding Northeast Florida and a $1 million batch of money it will spread out across nine local groups it chose based on “conversations with community and business leaders, nonprofits and charitable groups, employees and local neighbors.”
Charlie McGee covers poverty and the safety net for The Tributary. He’s also a Report for America corps member with The GroundTruth Project, an independent, nonpartisan, nonprofit news organization dedicated to supporting the next generation of journalists in the U.S. and worldwide. McGee may be reached at charlie.mcgee@floridatrib.org. Follow him on Twitter @bycharliemcgee.

