The Jacksonville Sheriff’s Office John E. Goode Pre-Trial Detention Facility.

In the three days after Charles Faggart, a  31-year-old father and food truck vendor, was rushed to UF Health with fatal injuries from the Duval County jail, Sheriff T.K. Waters sent and received no email – or at least none that the sheriff’s office is willing to disclose – according to heavily redacted records obtained by The Tributary. 

Those records also show that Undersheriff Shawn Coarsey only sent one email between April 7 and the 9th. To justify the extensive redactions, JSO cited a Florida law that allows police to withhold details about active investigations from public disclosure. The records do not indicate what active investigation or investigations they pertain to. 

Of the 227 pages released by the department, 57 pages are fully redacted.

In an effort to learn more about the agency’s response to the death of an inmate under its care, The Tributary sent a record request to the Jacksonville Sheriff’s Office the day after Faggart was declared dead that asked for any and all emails sent to and from Waters and Coarsey. Ten days later, the department said that “after a diligent search, our office has located no records which are responsive to your request.” 

After The Tributary pointed out that JSO’s response implied the two men had sent and received no email over the course of three days, the agency invoiced the news organization $180 for the records – which The Tributary paid.

What was provided more than two months after the original request suggests the sheriff and his next in command rarely use email to communicate. 

The only documents pertaining to Faggart were copies of releases sent to the media in the days following his death. 

The pile of emails includes an April 8 invitation to a “sergeant’s talent show,” seven emails notifying managers the same day that a meeting was canceled, a copy of a statewide order regarding illegal immigration, multiple sales pitches from a use of force tracking software company that is working to enhance the state’s crime victim notification capabilities, and a lawsuit the office was served with the day Faggart was hospitalized regarding another inmate who also died in the jail.

The family of Kiara Lapearl Reid, 33, filed a lawsuit against Waters in his official capacity as sheriff and the jail’s medical provider, NaphCare, alleging that she did not receive proper care after testing positive for fentanyl after her Jan. 31, 2024 arrest. 

Reid’s family is being represented by Jacksonville attorney Belkis Plata, the same attorney Faggart’s family hired to represent them in a future wrongful death lawsuit.

Nichole Manna is The Tributary’s senior investigative reporter. You can reach her at nichole.manna@floridatrib.org.

Nichole Manna is The Florida Trib's Senior Investigative Reporter. She has been with the organization since 2023 and has covered the criminal justice system for more than a decade.

Nichole has extensively covered conditions at the Duval County jail and in 2024 received first place from the Green Eyeshade Awards in online investigations for her reporting of medical neglect at the facility. That series of stories was recognized with awards at the local, regional and national level. She took home the first place prize for a feature story in a small newsroom from the Online Journalism Awards in 2025 for her series, ‘Cold-Blooded’, which dissected a 1993 death penalty case and questioned whether the defendant received a fair trial.

Prior to joining The Trib, Nichole was an investigative reporter at the Fort Worth Star-Telegram in Texas where she was a Livingston Award finalist for a series of stories about a neighborhood with the lowest life expectancy in the state. Her work helped get residents access to free pop-up clinics and they continue to receive help with food disparities.

She is currently working with ProPublica’s Local Reporting Network to produce an investigative project.

You can reach her at nichole@floridatrib.org.